This article will briefly describe Spitche as a platform, introducing its main aspects and functionality. It will represent the brand side, the view of the dashboard, and all the benefits you can get by using it.
Account tab
- Profile
The first step you do as a brand after logging in is navigating to the account tab to fill in a piece of personal information, such as name, surname, email, and phone number.
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Connected pages
After that, navigate to the Connected pages tab. Here you can connect your Facebook and Instagram pages and your e-commerce (Shopify) account, so Spitche can gather analytics from there and display it on the Dashboard tab.
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Invite admins
If you need some assistance, you can invite people who will have access to your program as administrators. It can be done by sending an invitation email with a link to create an administrator account and additional instructions.
Settings tab
- Brand info
We are ready to move to the creative part of the setting process - add brand info. Here you can customize the visual aspect of your brand for ambassadors. Upload your logo, indicate the brand name, brand description, rules, privacy policy, upload cover image, and select your time zone. The contact email and the website link will be displayed for your ambassadors.
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Ambassador info
The next part of program customization - select the language in which ambassadors will see your program, turn on additional verification for the community and decide which personal information you want to receive from your ambassadors. You can ask for contact information and create unlimited number of custom fields which will be displayed in ambassador profile.
- Point system and Engagement level
In Spitche, the progress system has two aspects: the engagement level and the points themselves.
The engagement level is linked to the direct interaction from your ambassadors with your content on Facebook plus Instagram actions, including creating the content by your ambassadors for your brand, what we call UGC.
The logic of getting points is based on performing advanced missions, becoming top ambassador by making a lot of actions, making purchases or refer program to a friend.
Campaigns tab
Here, you can create additional tasks for your ambassadors to make them more engaged with your social media pages, including Facebook, Instagram and TikTok.
Rewards tab
In this section, you can create your own rewards for your community. Offer coupons, free products, discount codes, and vouchers. For example, your ambassadors can get event invitations, free limited products, merch as a reward, etc.
Invite community
All done! You are ready to invite your community and start a rush after you settle the rewards.
To invite ambassadors, copy a link on the top-right corner of your administrator panel.
There are two ways to invite ambassadors to your loyalty program, privately by selecting a database of clients, for example, your VIP clients. Alternatively, you can share the invitation link on your social media. It will allow you to identify new or potential clients. A good idea is also to put a tab on your website inviting your customers to join the program.
Once you start working with Spitche and invite your ambassadors, you will be able to collect different data which can be utilized to improve your engagement level.
That's it! Now that you can see all the magic Spitche can do, you are ready to turn your community into ambassadors!