This article will briefly describe Spitche as a platform, introducing its main aspects and functionality. It will represent the brand side, the view of the dashboard, and all the benefits you can get by using it.
Program menu
The first step you do as a brand after logging in is navigating to the Program menu to fill in a piece of information about your brand and customizing Spitche program according to your needs.
- Brand info
We are ready to move to the creative part of the setting process - add brand info. Here you can customize the visual aspect of your brand for ambassadors. Upload your logo, indicate the brand name, brand description, rules, privacy policy, upload cover image, and select your time zone. The contact email and the website link will be displayed for your ambassadors.
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Ambassador info
The next part of program customization - select the language in which ambassadors will see your program, turn on additional verification for the community and decide which personal information you want to receive from your ambassadors. You can ask for contact information and create unlimited number of custom fields which will be displayed in ambassador profile.
- ​​​​​Pages
After that, navigate to the Pages tab. Here you can connect your Facebook and Instagram pages and your e-commerce (Shopify) account, so Spitche can gather analytics from there and display it on the Dashboard tab inside Metrics menu. As soon as your pages were connected to the program you will be able to see and setup actions which your ambassadors can perform.
- Level and Points
In Spitche, the progress system has two aspects: the engagement level (which you can set in the Level tab) and the points themselves (Points tab).
The engagement level is linked to the direct interaction from your ambassadors with your content on Facebook and Instagram, including creating the content on Instagram by your ambassadors for your brand, what we call UGC.
The logic of getting points is based on performing advanced missions, becoming top ambassador by making a lot of actions, making purchases or refer program to a friend etc.
- Limitations
In Spitche, to prevent spam, cheating etc we created a limitations system for some of the engagement & points actions. You can check it anytime by visiting Limitations tab. These program restrictions are also shown for your ambassadors.
Rewards menu
In this section, you can create your own rewards for your community. Offer coupons, free products, discount codes, and vouchers. For example, your ambassadors can get event invitations, free limited products, merch as a reward, etc.
You can set only points or points & level your ambassadors must achieve to be able to redeem reward.
Campaigns menu
Here, you can create additional tasks (campaigns) for your ambassadors to make them more engaged with your social media pages, including Facebook, Instagram (feed & stories) and TikTok.
Account menu
- User
You can update your personal information, such as first name, last name, email, and phone number.
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Admins
If you need some assistance, you can invite people who will have access to your program as administrators. It can be done by sending an invitation email with a link to create an administrator account and additional instructions.
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Plan configuration
You will see this tab if you connect your e-commerce account to platform. You can change your plan anytime or request a custom package.
Invite community - Ambassadors menu
All done! You are ready to invite your community and start a rush after you settle the rewards and all points & level actions.
To invite ambassadors, copy a link on the top-right corner of your administrator panel.
There are two ways to invite ambassadors to your loyalty program, privately by selecting a database of clients, for example, your VIP clients. Alternatively, you can share the invitation link on your social media. It will allow you to identify new or potential clients. A good idea is also to put a tab on your website inviting your customers to join the program.
Metrics menu
Once you start working with Spitche and invite your ambassadors, you will be able to collect different data which can be utilized to improve your engagement level.
That's it! Now that you can see all the magic Spitche can do, you are ready to turn your community into ambassadors!