Ambassadors can join your loyalty program with one click by using an invitation link. In this article, we will describe an overview of the ambassador's side of a program.
Sign-up process
Once ambassadors click on the invitation link, a page will appear where they need to accept your privacy policy and Terms of use. Ambassadors can also agree to receive marketing content from your brand on the registration step.
Besides, on the registration screen your ambassadors can complete the verification process (if you have it enabled) and subscribe to receiving marketing content from your brand.
Profile customization
Your ambassadors can edit their account details, so you can collect information about them. Your ambassadors can add the following informaition:
- First and last name;
- Email address;
- Set birthday date (to get additional points on your birthday);
- Choose the language for the app;
- Upload their avatar.
Connect social media pages
To receive points and upgrade the engagement level, your ambassadors have to connect their social media pages. Facebook account can be connected upon registering at your ambassador program.
Then they can tie up their Instagram profile to interact with your Instagram page. For e-commerce purposes, your ambassadors need to connect their Shopify account under the 'Purchases' section.
Home tab
Under the Home tab your ambassadors can see the main information of their progress at your program. The current engagement level and the progress of reaching the next level will be displayed under their avatar. Besides, they can see how many points they have for now and how many actions have been completed already.
To learn how to receive more points and upgrade their engagement level your ambassadors need to click on the corresponding button on the Home page.
All the actions have their explanations in a view mode. Besides, ambassador can go to your Facebook and Instagram pages directly from there.
On the right side there is the list of suggestions for your ambassadors. For instance, they can see which actions they need to perform to receive points (refferal program, social media actions, adding birthday date etc.) and the most attractive reward (the one that you have pinned before).
If ambassador's Instagram profile is still not connected, the reminder will be also displayed on the right side of the app.
Moreover, at the bottom of the Home page the activity logs of this ambassador can be found.
Rewards tab
On the Rewards tab your ambassador can see the available rewards the brand suggests. Depending on the engagement level and number of points ambassadors can unlock rewards or check how many points/which engagement level they need to have to unlock available rewards.
If you have added the link where ambassadors can redeem a reward, it will be possible to open the page directly from the reward tab.
Missions tab
On the Missions tab there is a list of actions your ambassador can complete to receive points on his/her account. There are Simple actions (e.g. friend referral, top ambassador of the week, level up etc.)
Also, there are Advanced actions your ambassador can perform to receive more points. Among them are: refer the corresponding number of friends, reach the corresponding number of engagement levels etc.).
Brand info tab
On the Brand info tab your ambassadors will see the information about your brand. It's possible to reach your Facebook and Instagram pages to start completing social media actions. Besides, ambassadors can reach your website from this tab.
Also, on the main screen they can see the information about your brand and the contact email for the necessary support.
On the right side there is a tab with Privacy policy, Rules of your ambassador program and Limitations for social media actions and rewards redeeming. Here they can also agree on receiving promo content from your brand by toggling the corresponding button.
This is how the ambassador's area looks. You can test it yourself if necessary by following your invitation link for ambassadors at the top right corner of your brand account.