In this article we've collected frequently asked questions about Spitche.
- How can I monitor UGC?
You can monitor UGC manually in your Spitche account. To check if you have new UGC, just go to Metrics -> User-generated content tab. There is an overview of your ambassador's UGC.
- How can I avoid inappropriate content?
You can monitor UGC manually and disapprove content which doesn't match with your brand's philosophy/policy. You can describe the content you prefer to see in the rules for your ambassadors.
Point system and engagement level
- How to interact with the brand's social media pages and e-commerce account?
First of all, to start interacting with the brand's social media pages and get points for purchases in Shopify, ambassadors have to connect their Facebook, Instagram and Shopify accounts accordingly.
- How to increase the engagement level?
All the Facebook and Instagram actions (except Instagram profile connection and content sharing permission) effect the engagement level. So to increase the engagement level ambassador needs to interact with your content on Facebook (likes, comments, shares, friends' likes and friends' comments) and Instagram (comments under your posts, brand mentions in comments, tags or brand mentions in the description on photos or videos).
- How to get points?
Ambassadors can get points for the following Social media, Bonus and E-commerce actions.
Social media actions
- level upgrade;
- additional level bonus;
- daily social media actions;
- weekly social media actions;
- monthly social media actions;
- connecting Instagram profile;
- content sharing permission.
- top ambassador of the week/month;
- friend referral bonus;
- additional referral bonus.
Where can I find the referral link?
The referral link is settled on the ambassador's main page. You can find more info about how Referral program works in this article.
How to use the referral link?
Ambassador can copy the unique referral link to share it with friends to invite them to your program. Ambassador will get points once his friend uses a referral link to sign up for a program and performs at least one engagement action on Instagram or Facebook.
How to invite ambassadors to your loyalty program?
There are two ways to invite ambassadors to your program. Privately: selecting a client database and sending them an invitation link. Alternatively, you can share the link on your social media, which will allow you to identify new or potential clients. Additionally, you can put a tab on your website inviting your followers to join the program.
The link is the only access to your program for your ambassadors, we recommend having it available for them on all your communications and website.
How to set up a promo code?
You can make your promo code generic or unique. It's up to you what option to choose, but we recommend making it unique to avoid cheating. Select a limited number of promo codes if you choose a generic one.
Ambassador's account settings
Does the page of the ambassador need to be public?
Both the Instagram and Facebook pages of the ambassador need to be public. Otherwise, Spitche will not be able to track the interactions of this ambassador with brand content. As a result, ambassadors won't be able to get points for interaction.
Are there any limitations for ambassadors?
Yes, there are some limitations for ambassadors in Spitche.
- For the action to be counted, the Facebook posts you are interacting with (liking, commenting, or sharing) will have to be posted not more than 5 days ago.
- Comments - action is not counted for comments including only emojis or symbols.
- One comment per post is only allowed.
- Facebook friends' actions are counted for a maximum of 5 friends' comments and 5 friends' likes per post.
- Instagram points are counted for a maximum of 3 actions (one of each action type) every week.
- Comment action is not counted for comments including only emojis or symbols.
- One comment per post.
- Reward redeems are limited to 3 rewards per month.
- Each reward can only be redeemed once.
The limitations for ambassadors are displayed in their Spitche account -> Brand -> Limitations section on the right. Additionally, we recommend mentioning it in the program's rules for ambassadors to clarify it.
You can review it anytime in Program -> Limitations.
How to download all the information about my ambassadors?
It's possible to export all the data about your ambassadors and their interaction with your social media pages or Shopify page from the Ambassadors menu -> the Download button at the top right corner. The information will be downloaded in a CSV file. You will get a complete view of your ambassador's profile, behavior, and engagement.
Is it possible to change language for the ambassadors workspace?
Sure, you can change the language of the Spitche app following the instructions from this article. If you need another custom language, please submit a support ticket with a custom language request. We will transfer it to the developer team and get back to you with an update about a timeline.
Have any other questions? Please submit a new support ticket, so our Support team can help you.